Renew your storage environment now with the latest HPE storage solutions and receive a refund for your end-of-life storage system.
HPE will also manage free collection and risk-free recycling of your outdated storage devices.
Returned products are eligible if they are complete and functional, correspond to the product category or intended use of the new HPE product, and have been in the possession of the end customer for at least 6 months before the application.
How does the program work?
- The seller creates an initial quote, and applies for participation on behalf of the end-user customer.
- Please see here the list of eligible HPE Products.
- Specify new HPE products offered for purchase and corresponding used products for return to get a non-binding offer displayed.
- Provide Deal- / Offer-ID, seller and customer address and submit for approval.
- After deal closure, approved participation requests can be converted to a claim to request collection of return equipment and payment of the refund amount by the participant.
- HPE product details (serial numbers, product numbers, invoice number) and Return product details (dimensions and weights) must be completed.
- Name the pickup address and special instructions for the collection.
- A copy of the invoice must be uploaded.
- In case the seller receiving the payment a Transfer of Ownership document must be uploaded.
- Read and accept the Terms & conditions and submit the claim.
- After claim validation HPE will inform you on the collection arrangements and align the schedules with you.
- After receipt of the return products in the processing center HPE will issue the refund payment to the provided bank account.
What you will need
To protect your data the session is time delimited. We recommend to prepare all required data before you start the registration process to avoid session time-out:
To create a quote and apply for participation:
- HPE Product and quantity (other specs may be required, such as TB raw capacity or number of networking ports)
- Return Product model and quantity
- HPE Deal ID or HPE Offer ID
- Seller address and contact information
- End-User customer address and contact information
- Beneficiary VAT ID
To raise a claim for collection and refund:- HPE Product serial number and invoice copy
- Return Product dimensions and weight
- Pickup address and contact information, if differs from end-user customer address)
- Beneficiary banking details
Note: Only one pick-up address per application (default is customer address, adjustable during process). For multiple pick-up locations, please submit separate applications or contact our Customer Care Center.