HPE Trade-In Program - how circular economy pays off
How does the Trade-Up program work?
- Before purchase, the seller creates an initial quote and submits the application for participation on behalf of the end-user customer.
- Please see here the list of eligible HPE Products.
- Specify new HPE products offered for purchase and corresponding used products for return to get a non-binding offer displayed.
- Provide Deal ID, Quote or Opportunity ID, seller and customer address and submits to HPE for approval.
- HPE confirms eligibility and final trade-in allowance with the approval of the application.
- After deal closure and delivery of the new HPE products, approved applications can be converted to a claim to request collection of trade-in products and payment of the refund amount.
- For claim validation you will be asked to upload the end-customer invoice and provision of a few HPE product details (serial numbers, product numbers, invoice number)
- To plan collection, return product information (dimensions and weights) must be provided.
- Pickup address and if applicable, special instructions for the collection.
- In case the seller receiving the payment a Transfer of Ownership document with end-customer signature must be uploaded.
- Read and accept the Terms & conditions and submit the claim.
- After claim validation HPE will inform you on the collection arrangements and align the schedules with you.
- After receipt of the return products in the processing center HPE will issue the refund payment with the selected payment method (bank transfer).
What you will need?
In order to protect the security of your data, registration is time limited (5 minutes) so we recommend that you have all details at hand before starting:
- New product: (Serial number)
- Equipment to be returned: (Manufacturer, Model, Measurements, Weight)
- Bank details
- E-mail address
Note: Only one pick-up address per application (default is customer address, adjustable during process). For multiple pick-up locations, please submit separate applications or contact our Customer Care Center.