Enhanced Compute Trade-in
The initial request for the Trade-in, which is done by the HPE Partner or HPE Sales for the participant, needs to be approved by the responsible HPE officer. If approved, it is valid for 90 days (from the initial date on) to do the application for restitution.
Applications for restitution in the Trade-in program for the new HPE device must be submitted no later than 30 days after the date of invoice.
Please note: The return payment amount stated below serves only as a guide and may be adjusted by the person responsible at HPE to the value of the device or in accordance with special agreements.
How does the program work?
- The seller creates an initial quote, and applies for participation on behalf of the end-user customer.
- Please see here the list of eligible HPE Products.
- Specify new HPE products offered for purchase and corresponding used products for return to get a non-binding offer displayed.
- Provide Deal- / Offer-ID, seller and customer address and submit for approval.
- After deal closure, approved participation requests can be converted to a claim to request collection of return equipment and payment of the refund amount by the participant.
- HPE product details (serial numbers, product numbers, invoice number) and Return product details (dimensions and weights) must be completed.
- Name the pickup address and special instructions for the collection.
- A copy of the invoice must be uploaded.
- In case the seller receiving the payment a Transfer of Ownership document must be uploaded.
- Read and accept the Terms & conditions and submit the claim.
- After claim validation HPE will inform you on the collection arrangements and align the schedules with you.
- After receipt of the return products in the processing center HPE will issue the refund payment to the provided bank account.
What you will need
In order to protect the security of your data, registration is time limited (5 minutes) so we recommend that you have all details at hand before starting:
- to submit an application to participate
- Active HPE Offer ID or Deal ID
- New HPE product
- Return product, Model
- Seller and end-customer address
- Beneficiary VAT ID
- to raise a request for restitution
- New HPE Product (invoice, serial number)
- Return product (brand, dimensions, weights)
- Bank details
- Pickup address, site contact email address